Independent Reviews 

An independent review assists boards and management to understand how their business’s compliance framework has been implemented and its impact on minimising gambling harm. It enables businesses to tap into impartial advice from experts skilled in identifying compliance gaps and equipped with the knowledge of what it takes to maintain regulatory adherence.

Safer Gambling extends beyond the implementation of strategies. It reflects an organisation’s commitment to reduce the risk of gambling-related harm while balancing the enjoyment many individuals draw from gaming and betting activities.

BetStop is the Australian National Self-Exclusion Register that allows customers to exclude themselves from all Australian licensed online and phone wagering services. Customers can self-exclude for a minimum of 3 months and up to a lifetime.

Businesses that operate within the gambling and gaming sector such as licensed gaming venues, wagering operators, bookmakers and service providers are particularly vulnerable and should consider an independent review. 

What does an independent review assess? 

An Independent Review is an assessment of your Safer Gambling (SG), AML/CTF or BetStop Policy, processes, operations and controls undertaken by a neutral party. A review undertaken by our gambling compliance experts will focus on your compliance with the Responsible Gambling Codes of Practice, including: 

• Properly addressing problem gambling risks 

• Compliance with legal and regulatory obligations 

• Reviewing that processes are implemented effectively 

The methodology and the scope of the review will depend on your business or organisation. 

Our methodology includes reviewing key aspects of Safer Gambling or BetStop frameworks including: 

• Safer Gambling/BetStop Strategy 

• Safer Gambling/BetStop Policy 

• Operational processes and procedures including interventions         

• Safer Gambling/BetStop messaging 

• Advertising, Marketing and Promotions 

• Pre-commitment 

• Standard Operating Procedures  

• Safer Gambling Tools and Support 

When should you conduct an independent review of your framework? 

Businesses should consider an independent review when significant changes occur. Below are examples of key circumstanced that would warrant a review: 

• Structural changes, mergers, or acquisitions 

• Changes to the scope or operations of your business 

• Changes to the number or volume of transactions  

• Technological or operations advancements 

• New customer types 

• Compliance issues 

• Addressing previously identified deficiencies and remedies 

• Responsible Gambling enforcement action taken against competitors 

• New product provisions or services through additional channels. 

• Regulatory priority shifts that put a lens on your industry 

Senet Compliance Vault 

When you work with us, you don’t just receive years of experience, you get exclusive access to the Senet Compliance Vault– an essential online resource packed with best-practice tools, templates, checklists, training packs, and our annual ‘Let’s Talk AML’ series designed to keep staff engaged and up to date. The Compliance Vault has been intentionally curated to simplify your day-to-day AML/CTF compliance. 

 Connect with the advisory team at Senet to discuss how we can support your business with an independent safe gambling review.