Victorian Regulator (VGCCC) reviews activity statements and issues new expectations document
The National Consumer Protection Framework (NCPF) outlines the requirements for activity statements which are to be provided to active wagering customers of each wagering service provider in Australia.
In Victoria, the requirements of the NCPF in relation to activity statements were implemented via the Ministerial Direction issued pursuant to section 4.8A.2 of the Gambling Regulation Act 2003 (Vic) (GRA) on 6 July 2022 relating to, among other things, wagering customer activity statements (Ministerial Direction). The Ministerial Direction applies to any customers located in Victoria.
In January 2023, the Victorian Gambling and Casino Control Commission (VGCCC) undertook a review of activity statements and produced the National Consumer Protection Framework Activity statements – review findings (Review) as well as the National Consumer Protection Framework Activity statements – VGCCC expectations document (Expectations) in late September 2023. These documents have been shared with wagering service providers and were made publicly available on the VGCCC website on 18 April 2024.
The Expectations sets out the VGCCC requirements to ensure that activity statements are compliant with the Ministerial Direction and to ensure “account holders receive clear statements on their activity and spend that are easy to understand”. The Expectations took effect on 1 December 2023 however many operators were granted extensions until 31 March 2024.
